Returns policy
At Hosanna Jewellery, we hope you love your pieces. However, if you need to return any items, please read our policy below.
Exchanges
We offer a 7-day exchange policy. You have 7 days after receiving your item to request a exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.
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Unfortunately,we have no refund policy.Thank you for your undrerstanding.
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Non-returnable items
Some items cannot be returned, including:
• Custom items (special orders or personalized items)
• Sale items
• Ear jewellery (due to hygiene purposes)
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We are unable to refund your item if you damage it overtime or lose your item. We uphold that our items are tarnish-resistant although can be damaged if worn in salt water, chemicals, chlorinated water, or scratched in anyway.
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For more return inquiries, email us at hosannajewellery@gmail.com or inbox our Instagram.
Thank you,
Hosanna Jewellery Team